Stirs the SOUL will package your order with care and love. We will see to the service and delivery of your order is of the highest quality. We suggest delivery be made to a business address, it is best someone is home to receive the package and move it out of direct sunlight, to a cool, dry place. Please double check your address, especially if you have moved recently and are paying through your paypal account. We re-use shipping materials and we ask our customers to re-use shipping materials if possible.
If you live in Oregon or Washington our shipping calculator will be a little high and we will refund part of your shipping & handling fee.
Weather: If you are unsure of the temperatures in your area check http://www.weather.com, enter your zip code and look ahead a few days. If you select an option for shipping that is incorrect due to heat we will contact you to change the shipping option.
If the average temperature is over 70ºF it is recommended you opt for overnight delivery to ensure the quality of our perfectly tempered raw chocolate.
Economy shipping is another option for hot weather shipping, it is priority mail shipping with ice packs which has worked well to locations that usps can delivery to in 2 days.
PRIORITY MAIL SHIPPING:
From September to June we offer priority mail shipping via the us postal service. This option is best when daytime highs are under 70ºF. Please use Economy or Overnight shipping if temperatures are warm in your area.
Time: We make every attempt to send out your package 1-2 days after receiving an order and/or funds transfer, however during certain times of the year this may not be possible.
Gifts: We will do our best, but do not guarantee delivery on an exact day. Please let us know your order is a gift by clicking on the "additional information" link under your order as you check out. Here you can let us know if you are looking for the package to arrive before or on a particular date. If your order is a gift please advise us of the recipents name, your name and any message you wish to include with your order.
Returns: Stirs the SOUL will make every attempt to rectify any problem that should arise due to an error on our behalf. Stirs the SOUL is not responsible if an incorrect address is given to us for shipping. A fee may apply if we need to re-route your order. Stirs the SOUL is not responsible if the wrong delivery address is given and the package is delivered to the wrong and/or unknown recipient.
Please call us (503-774-4309) or email us with any questions.
We ship within the US through paypal. If you wish to ship outside the US please call us directly (503-774-4309) to place an order.
For wholesale orders please call: 503-774-4309.